F.A.Q.

Most orders are estimated to arrive within 3-10 business days after processing. Delivery times can vary depending on your location, carrier delays, holidays, and order volume.

When tracking is available, you will receive a shipping confirmation email with tracking details after your order has shipped. Tracking updates can take a little time to appear after the carrier receives the package.

If your shipping address is incorrect, contact us as soon as possible at info@teapote.com. We will do our best to help before the order is processed or shipped.

If you need to cancel an order, contact us as soon as possible at info@teapote.com. Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

Please contact us at info@teapote.com with your order number, the email used for the order, the reason for the return request, and photos if the item arrived damaged or incorrect.

After an approved return is received and inspected, refunds are processed to the original payment method. Your bank or payment provider may take several business days to post the refund.

Individual results may vary depending on product type, routine, usage, skin type, lifestyle, and other factors. Product information is provided for general informational purposes only.

You can contact Teapote at info@teapote.com for questions about orders, shipping, returns, or product support.